FAQs

Frequently Asked Questions (FAQs) - Luminous jewel

Ordering

How can I place an order?

To place an order, simply browse our collection and select the Jewel piece you love. Click on the "Add to Cart" button and proceed to checkout. You will be prompted to enter your shipping information and payment details. Once confirmed, you will receive an order confirmation email with your purchase details.

What payment methods do you accept?

We accept various payment methods including bank transfers,Jazz cash,Easy paisa. For customers in Pakistan, we also offer cash on delivery (COD) as an option.

Is it safe to shop on your website?

Yes, shopping on our website is completely safe. We use advanced SSL encryption technology to secure your personal and payment information. Our website undergoes regular security audits to ensure your data is protected.

Shipping

Where do you ship to?

We exclusively ship within Pakistan, utilizing the best courier services to ensure timely and secure delivery of your jewelry.

What are the shipping charges?

Our standard delivery charge is 195 PKR. For urgent shipping, which is faster than our standard service, additional charges will apply. The exact cost will be calculated at checkout based on your location and urgency.

How long does shipping take?

Delivery times within Pakistan typically range from 3-5 business days, depending on your location and the shipping method chosen.

Returns & Exchanges

What is your return policy?

For information on returns and exchanges, please visit our Return and Exchange Policy page.

How do I exchange an item?

For details on exchanging an item, please refer to our Return and Exchange Policy page.

Products & Materials

What materials are your jewelry pieces made from?

Our jewelry is crafted from high-quality materials including sterling silver, 18K gold, and precious gemstones. We carefully select each material to ensure durability and a luxurious finish. For specific material details, please refer to the product description on our website.

Are your products hypoallergenic?

Yes, many of our jewellery pieces are hypoallergenic. We use nickel-free metals, stainless steel and high-quality materials to minimise the risk of allergic reactions. If you have sensitive skin, please check the product details or contact us for more information.

Care & Maintenance

How should I care for my jewelry?

To maintain the beauty of your jewelry, clean it regularly with a soft cloth and store it in a dry, cool place. Avoid exposing it to harsh chemicals, perfumes, or swimming pools. For more specific care instructions, refer to our jewellery care guide.

Can I shower or swim while wearing your jewellery?

We recommend removing your jewellery before showering or swimming to avoid exposure to water and chemicals, which can damage the finish and integrity of the piece. For best results, store your jewellery in a safe place when not in use.

Contact & Support

How can I contact customer support?

You can contact our customer support team via email at luminousjewel.pk@gmail.com or

through whats app: 03121409990.

We are available Monday to Friday, 9 AM to 6 PM, and will respond to your queries as soon as possible.

Do you offer custom Jewel designs?

Yes, we offer custom jewellery design services. If you have a unique design in mind, please reach out to us with your ideas, and our team will work with you to create a personalised piece that meets your specifications.